“The battleground for customer mindshare will be in how firms provide advice and content at scale in a way that is personalized. Firms can achieve this by replicating human personalization and augmenting advisor capabilities with the help of technology.”
Marc Van de Walle
Global Head, Wealth Management
Standard Chartered Bank
“One of the major changes in the wealth management industry has been client behavior, as clients realize more than before the actual volatility of their wealth. Through tough times, they have acquired an increased understanding of the need for planning, diversification, and hedging.”
Michel Longhini
CEO Private Banking
Edmond de Rothschild
“The COVID-19 crisis has accelerated the ability to interact more digitally with clients, pushing the boundaries of digital adoption and innovation. This digital evolution has enhanced firms' capabilities to take efficient decisions.”
Linda Dawudian
Head of Strategy and Development
BNP Paribas Wealth Management
"Future growth for wealth management firms will come from an advisor-centered model with a depth and breadth of experiences. The industry will continue to move towards truly valuing the entirety of advice being offered to clients.”
Greg Gates
CIO
LPL Financial
“Advice can be democratized, and for advisors, this is a huge opportunity to get more clients. Real time information and digital investment platforms have driven the democratization and greater availability of wealth management.”
Ned Phillips
Co-Founder and CEO
Bambu
“There is an opportunity for firms to provide 360-degree wealth management, with a holistic view of both financial and non-financial assets in one place. The future battleground will be about providing a holistic relationship to clients.”
Christine Mar Ciriani
CEO Private Banking & Wealth
InvestCloud
“Wealth management firms need to design their processes and operations around the client in order to meet HNWI expectations for superior CX.”
Yann Charraire
CEO
Airwealth
”Technology has always been the bedrock of human progress, bringing transparency and the ability to measure and assess different factors. AI is making huge inroads in enabling investors to make smarter decisions – making it an irreversible trend.”
Georg Kell
Chairman of the Board
Arabesque
“Technology has opened more investment opportunities to a greater range of clients through new kinds of assets such as cryptocurrencies or tokenized Real Estate and provided access to individual investors to assets generally only accessible to institutional investors such as top-tier private equity funds.”
Solenne Niedercorn-Desouches
Non/Executive Director and Senior Advisor in FinTech/VC, Host of podcast
FINSCALE
”Hyper-personalization is where the action is in wealth management. For firms, there’s an opportunity to get closer to clients by explaining the use of data and how it can be used to hyper personalize the client experience.”
April Rudin
Founder and CEO
The Rudin Group
“Wealth management firms will have to be more cognizant of the changing demographic landscape and prepare to cater to the various rising segments more than ever before.”
Helene Li
Co-Founder
GoImpact Capital Partners
“The foundational element of client experience management is data and really knowing the investor by tapping into various data sources. Firms can also look into non-financial dimensions of customer behaviour, such as digital interactions, purchase behaviour, lifestyle attributes, or client sentiment, to better understand their goals and preferences.”
Christopher Young
Director of Industry Strategy & Marketing, Financial Services
Adobe
“How do you use the data?” Organisations need to answer this question in order to keep up with changing customer expectations. New data strategy together with AI, will help better segment clients and capture some of the low hanging fruits.”
Alexandre Duret
Product Director, Wealth Management,
Temenos
”Mutualization is a key way forward as it provides bandwidth to focus on clients and at the same time, leverage on specialized Fintechs for improved client relationships.”
Frederic Kemp
Chief Market Officer
Azqore
Featured Video
World Wealth Report 2021: Pushing the frontiers of wealth management to capture customer mindshare.
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Since 1997, Capgemini’s World Wealth Report has offered insight into high-net-worth individual (HNWI) segments and wealth management trends. It is the industry’s oldest and among the most referenced wealth studies.
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In a fascinating debate with show host Ollie Judge, Colin Payne, Global Head and architect of Capgemini’s new Inventive Financial Services offer Inventive Banking, and Pete Townsend, the Founding Partner of Ireland-based Norio Ventures, a FinTech start-up advisory firm, are talking about democratizing wealth management. Wealth traditionally has been an industry that’s been stuck in its ways, but recently more and more products are entering the market that make managing your finances more accessible. The big question is, has the industry actually turned a corner by allowing a more democratized approach to wealth or are the new approaches just reinforcing the old methods?
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World Wealth Report 2021
The special 25th anniversary edition of Capgemini’s World Wealth Report (WWR) examines the global HNWI population and wealth growth dynamics, shifting digital-era expectations, asset allocation trends, and investor opinions about fees, hybrid advisory services, and existing offerings. Discover how investing in talent and technology to provide hybrid advisory services is critical to capture customer mindshare in today’s wealth management landscape.
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